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Not able to view my aol video news only sound. My desdktop.

Customer Question
Not able to view...

Not able to view my aol video news only sound

Technician's Assistant: What device or product does this involve?

My desdktop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Hp

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only why i can niot view aol videos

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
4/18/2018
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago

What operating system do you use?

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Customer reply replied 4 months ago
microsoft 10
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago

Do you get any errors or do you only get a black screen?

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Customer reply replied 4 months ago
Blk screen only
Customer reply replied 4 months ago
blk screen
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago

Ok please download the latest flash player here and install

https://get.adobe.com/flashplayer/

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago

Just untick the optional offers, please

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Customer reply replied 4 months ago
no
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago

Did you install flash player?

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 4 months ago

If you installed Flash player and it's still not working please let me know so that we can continue to troubleshoot

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