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Running IM2.5. outgoing messages are stuck in Outbox. No…

Running IM2.5. outgoing messages...

Running IM2.5. outgoing messages are stuck in Outbox.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

No error message

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Not that I know of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am running IM2.5 Upgraded yesterday to Premium, paid for it, now can't use it

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Answered in 1 minute by:
4/16/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,168
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,168
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
Using IncrediMail 2.5

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y9agjdn9
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 4 months ago
Hello, anybody home?

Connected, working on issue, thanks.

Ask Your Own Computer Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,168
41,168 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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