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I was talking to a very sick friend last night and suddenly…

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I was talking to...

I was talking to a very sick friend last night and suddenly my screen went white and said that I needed to call this number for a support person because they detected a virus and told me not to shut my computer off because someone might be getting all my info I called the number they gave for support and no one answered. Turned off... Read full answer

I was talking to a very sick friend last night and suddenly my screen went white and said that I needed to call this number for a support person because they detected a virus and told me not to shut my computer off because someone might be getting all my info I called the number they gave for support and no one answered. Turned off my computer until I just got a call from my bank, because I called them after last night and my accounts are OK so far but lastnight when I got your message from Microsoft they said I could be getting hacked and someone could be getting all my personal info and it gave me a phone number to call for support help, which I already mentioned to you, and the error no. to give you, even though I had a different one on my screen. Should I try that phone no. again or what should I do and I cannot get a full screen on my computer either. It has all my info icons listed on the left of my blue screen, but the top of my screen I have almost the same icons all across the top of my screen and a couple new ones that I do not have!! HELP!

Technician's Assistant: When did you last charge your phone?

Which phone are you referring too?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Have you tried a force reboot (pressing and holding the Power button)?

Do you mean shutting of the modem down I am not that familier with this and it is such an old computerI am not sure where you are at or do I need to call that no. I was left last night, if they answer and give them the error nos. I was given? Do I reboot be shutting the thing off or what?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

Just I am not very good at this yet and I BASICALLY USE , THE COMPUTER FOR ONLINE BANKING , SOME E-MAIL, AND FACEBOOK ( VERY CAREFUL WHO i AM talking too. I feel so stupid!

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
4/12/2018
Tech Support Specialist: Cris, Support Specialist replied 1 year ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,920
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Yes, that was for sure a scam which is very popular in getting people to call the number and think they are speaking to Microsoft. They will then they you have a virus and charge outrageous amounts to do nothing.

Microsoft does not monitor or call you to inform you of any issues are your PC. That was actually the right thing to do is shut down. I can offer secure remote services and scan your PC for any malware virus/issue. Or if not provide instructions.
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