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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 20291
Experience:  Over 10 years of professional experience.
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Microsoft edge quit working and all efforts to reset and

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Microsoft edge quit working and all efforts to reset and repair have not worked.
JA: When did you last update Edge?
Customer: Have updated all window updates to the best of my knowledge
JA: What have you tried so far with your Edge?
Customer: Repair and reset on computer. Also have used Windows power shell as administrator but still will not work
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Would be nice to have a way to uninstall and then reinstall and/or repair by going to microsoft


My name is***** will be the person helping you today. Are you able to access the Internet via another browser, such as Firefox or Google Chrome?

Customer: replied 7 months ago.
Using internet explorer
Customer: replied 7 months ago.
No thanks.
Customer: replied 7 months ago.
I just want on-line help

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Update Payment Info" button, come back to this page, and click the "Accept Offer" button once more.

Customer: replied 7 months ago.
Just reset account info with security code. should work now

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Jason Jones and 7 other Computer Specialists are ready to help you

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page:

After clicking the link above, enter the following two digit number: 16
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Thank you


Thank you for your time and patience today.

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