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Turbotax does not open. Message:" the fileC/program (x86)

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Turbotax does not open...

Turbotax does not open. Message:" the fileC/program (x86) turbotaxdeluxe 2017/32bit config has an invalid signature. Please install the application" I have all my info in the existing program which does not open

Technician's Assistant: When could you last open your software?

1week ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes

Submitted: 4 months ago.Category: Computer
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Answered in 3 hours by:
4/8/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today. I apologize for the extended wait you experienced; I was only just able to get to your question.

Just to clarify, do you have a TurboTax installation disk with you? Are you running Windows 7, 8 or 10?

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Customer reply replied 4 months ago
I have a turbo disk and windows 7
Tech Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

(I have gone off for the day; opted out for other experts now.)

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Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 583
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. I can help you via Secure Remote Assistance or this chat. What existing version of Turbotax do you have installed?

Thanks,

Aaron

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Customer reply replied 4 months ago
intuit turbotax deluxe, federal and state returns taxyear2017. let's continue tomorrow.
Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago

I am available tomorrow mid afternoon to late at night.

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Customer reply replied 4 months ago
Monday morning,I still get the same message that the program files config. has an invalid signature. Cannot access my 2017 tax return. Are you sure you can help me? Kay
Customer reply replied 4 months ago
if you can remotely solve my problem please go ahead!
Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago

Yes I can help you via Secure Remote Connection when you are available.

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Customer reply replied 4 months ago
Aaron B.
what do I HAVE TO DO for you to troubleshoot my program remotely? Keep in mind that I am not very computer literate! Kay
Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago

Please request a Secure Remote Assistance from me. If you cannot, I can send you an offer from my end. Once I accept, I will send you a link, where you will download a small piece of software so, that I can remotely connect to your computer.

Thanks,

Aaron

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Customer reply replied 4 months ago
Thanks:
I hereby request a secure remote assistance from you to enable you to remotely connect to my computer and solve my problem.
Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago

I was not able to send you a Secure Remote Assistance offer. You will need to request this on your end. You should have received an email offering you to allow me to "Securely connect" to your computer.

You would click on that "Securely connect" button to accept this offer.

Thanks,

Aaron

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