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Somehow grids appeared on my Asus computer and we cannot…

Somehow grids appeared on...

Somehow grids appeared on my Asus computer and we cannot figure out how to get them off.

Technician's Assistant: What Asus model do you have? And the Operating System (OS)?

Not real sure. I don't think it is over 3 years old.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It happened yesterday. My husband was trying to watch the Masters on it and I'm not sure what he hit to make it come up. We just tried simple things to get it off but nothing has worked. I looked up some stuff online but they did not help.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

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4/8/2018
UranIT
UranIT, Network Administrator
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UranIT
UranIT, Network Administrator
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Thank you, ***** ***** your request for Secure Remote Assistance, you will need to download remote connection software and run it so we can connect..
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