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Is this a scam? When opening microsoft edge, computer

Is this a scam...

Is this a scam? When opening microsoft edge, computer freezes with notice to call Microsoft at(###) ###-#### Cannot get out of screen short of turning off computer.

Technician's Assistant: When did you last update Edge?

Have only relied on automatic updates

Technician's Assistant: What have you tried so far with your Edge?

Nothing. when I go to Edge, computer freezea

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Answered in 5 minutes by:
4/7/2018
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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That is a bogus alert shown by a malicious website that has hijacked your browser. Is there some other browser you can access on the same computer now?

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
Firefox

OK, let's get started. Please open up the following website now:

https://www.fastsupport.com/702812290

Download and open/run the GoToAssist file as prompted (it will download at the top-right corner of your Firefox browser), and we will be connected.

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We are still not connected; please follow my above steps to download and open/run the remote file and we will be connected.

Here's the remote link once again:

https://www.fastsupport.com/702812290

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