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I'm trying to access my old email (haven't done so in a

Customer Question
Hello! I'm trying to...

Hello! I'm trying to access my old email (haven't done so in a couple of years) and when i enter my email address its saying its invalid

Technician's Assistant: Are you logged into your email account on any other devices?

No, i haven't logged onto this email in awhile and am just trying to gain access to my fb account but can't without the email code that was sent to this email

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Don't remember the phone # i listed (if i had one) and it won't give me an option to answer security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: Computer
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Answered in 35 minutes by:
4/3/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

May I have your Gmail address so that i can check for the password ***** options from my side?

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Customer reply replied 3 months ago
it's a yahoo account, from what i recall my Yahoo ID was***@******.***
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

May I know since how long you haven't accessed this account?

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Customer reply replied 3 months ago
a couple of years, i don't remember exactly. so i was wondering, if it was deactivated somehow.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Yes, because it is showing as invalid email address as you didn't access this account for couple of years without any activity so it got deactivated.

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Customer reply replied 3 months ago
is there anyway i can re-access it? that's the email that's linked to my facebook account and i can't access it
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

I understand your concern but it is not possible to regain the access to the account.

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