Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I want to factory data r rewt. Surface now I need a recovery…

Customer Question
I want to...

I want to factory data r rewt

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Surface now I need a recovery code

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just started to reset and rroublesooot

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Ok,

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 21 minutes by:
4/3/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,338
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

To do a factory reset without the password ***** will need to use a USB recovery drive:

  • After shutting down the Surface, insert the USB device
  • Press the volume-down button and the power button simultaneously. Release the power button
  • When the Surface logo appears, release the volume-down button
  • You will be asked to select your input method and language
  • Select Troubleshoot
  • Select Reset your PC. When prompted, select Next
  • From here, there will be a few options:
    • Keep my files will keep your saved personal files. This is the quickest option, but if thee issue stems from your personal files, it may not correct the problem.
    • Remove everything this deletes all of your files, personal settings, and installed apps.
    • Restore factory settings deletes all files, apps, settings and reverts the device to the version of Windows that came factory installed. This option is only available for those who upgraded their devices from a previous version of Windows.
  • Make your selection, then follow the on-screen instructions. When prompted, select Next
  • Select Reset. The Surface logo will appear and the reset operation will begin. This will take a few minutes, so be sure to allow the device enough time to complete the process.
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,338
20,338 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My Surface Pro 4 won't recognize my keyboard. Surface Pro 4.
Happened while I was in Facebook Monday evening. Did a reset and also tried installing the previous version of Windows … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't get in to change my phone # for my two step reset
i can't get in to change my phone # for my two step reset because the phone number used is no longer available,\. i had to change it because it was hijacked by scammers and sadly i didn't change my se… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I am confused about what my signings are and where to use
I am confused about what my signings are and where to use them. I wanted to open my surface but I can't get The I'd and password ***** Can u help straightened out? … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
When I open my surface the screen comes up Surface uefi and
When I open my surface the screen comes up Surface uefi and has pc information and firmware. I have tried to restart, erase etc and it just goes back to the same screen … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
700 satisfied customers
ITS ANDROID PASSWORD RECOVERY. I NEED MIRO. HE HELPED LAST
ITS ANDROID PASSWORD ***** I NEED MIRO. HE HELPED LAST TIME. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Forgot password. Can't open surfsce. S/N 009085644453. Q
Forgot password JA: What exactly are you having trouble accessing? Customer: Can't open surfsce. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: S/N 009085644… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am trying to reset the device back to factory default and
I am trying to reset the device back to factory default and it is asking me the recovery key … read more
Moses C
Moses C
Bsc
758 satisfied customers
Keep getting error code f3 f200 0002 ..toshiba. Toshiba
Toshiba Satellite I updated to win 10...then this problem showed up … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I have problem i buy tablet Microsoft surface and have
i have problem i buy tablet Microsoft surface and have password watt i have to do … read more
Mr.Med
Mr.Med
1,186 satisfied customers
Give me the bit locker recovery key for my Surface.
please give me the bit locker recovery key for my Surface. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
I have a SurfacePro 4, it is locked and requesting a pin, I
I have a SurfacePro 4, it is locked and requesting a pin, I assume I am using the incorrect PIN and it just goes around in circles. How do I change the pin or get it to use photo identification… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I tried to reset my Microsoft surface laptop and it crashed
I tried to reset my Microsoft surface laptop and it crashed during to process. Now the computer just blinks on and off only displaying the word Surface. I tried to turn it off and on and that did not … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Surface unit. Suddenly it lost desk top and
I have a Surface unit. Suddenly it lost desk top and restarts with " Preparing Automatic Repair" then blue recovery screen ,then BitLocker screen asking for recovery key. I don't have a recovery key W… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a Surface2 -- blue screen error code 0xc000000f, I
I have a Surface2 -- blue screen error code 0xc000000f, I think it is a hardware issue. Tablet is in a continuous loop shutdown the reboot to blue screen -- until battery goes dead. It indicated to hi… read more
Terry
Terry
Retired
High School or GED
105 satisfied customers
I lost power on my pavilion a815n and when I started it back
I lost power on my pavilion a815n and when I started it back up I got a hard drive write error. Tried doing a system restore using my recovery disks. When trying to partition the hard drive the write … read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
I have the system recovery CD/DVD, when I start the comp and
I have the system recovery CD/DVD, when I start the comp and press F11 it says "System Restore environment is incomplete! System restore reinstalls the environment." I press ok and it starts copying t… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
HELP!!! I need to get a recovery disk for a Toshiba laptop
HELP!!! I need to get a recovery disk for a Toshiba laptop Satelite A45-S150 Serial #(NNN) NNN-NNNN My husband used this laptop in Kabul, Afghanistan and he cannot download it because he has sattelite… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have an Acer Aspire one netbook (AOA150-1669) and had to
I have an Acer Aspire one netbook (AOA150-1669) and had to restore using computers recovery. When done; states pls wait windows preparesto start. screen goes to blue with icon than a loud alarm sounds… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x