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I have an Acer One10 which has the C: drive locked. cannot…

Customer Question
I have an Acer...

I have an Acer One10 which has the C: drive locked. cannot get in because it asks for a Bitlocker cade. I do not remember setting up a Bit Locker protection when I got the computer. How can I unlock my hard drive?

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Acer One 10 with widows

Technician's Assistant: What have you tried so far with your computer?

Turn on the computer and the request for a BitLocker recover key comes immediately. It is a Windows 10 OS.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thankyou. I just want to unlock my hard drive.

Submitted: 3 months ago.Category: Computer
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Answered in 34 minutes by:
4/3/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,333
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 3 months ago
Thank you.
I do not think you can connect remotely because it has stopped at the BitLocker key request.
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

That's ok, you can ignore any automated offers that may pop up - they are sent automatically by the site.

You will need to reset Bitlocker - see the following recovery guide:

https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-recovery-guide-plan

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