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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 50233
Experience:  Over 20 years of consulting to the IT industry
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I forgot my password and my cell number has changed.

This answer was rated:

I forgot my password ***** my cell number has changed.
JA: When were you last able to use your phone?
Customer: yesterday
JA: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: The problem is not with my phone, I forgot my yahoo mail password.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: my new number is(###) ###-####

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me for which service this password ***** *****?

Please let me know

Customer: replied 7 months ago.
desktop mail

Which email service is this for though?

Richard and 4 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
yahoo email
Customer: replied 7 months ago.
I have not acceppted expert service for $39. Is anyone still helping me?

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 7 months ago.
id151 688 454 pwd 6262