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Everything was deleted from my computer. I think that the…

Customer Question
Hi, everything was deleted...

Hi, everything was deleted from my computer. I think that the operating system was deleted. I can`t get on the internet, or anything. I left it unattended around my mother whom has Dementia and she was pressing all type of keys. I can`t do anything with their is no restorepoint.

Technician's Assistant: What device or product does this involve?

Lenovo flex

Technician's Assistant: What Operating System (OS) are you running on your Flex?

Windows

Technician's Assistant: What have you tried so far with your Flex? Have you installed any updates recently?

I was trying to install the update but I have to transfer some items to my passport. I was in the process of doing that when she decided that she would help.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Right now I am using my HP, because I can`t get on the internet either.

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
4/3/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

Currently what do you have on the screen?

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Customer reply replied 4 months ago
windows 10 update assistance, ccleaner, e symbol for internet. I cannot get connected to the internet.
Customer reply replied 4 months ago
not at this time. I don`t have that amount.
Customer reply replied 4 months ago
can you still help?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

how does it connect to the internet, wireless or on Ethernet cable.

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Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

What exactly happens when you try to start the computer now?

Please let me know

Thank you

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