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I've got a month old computer I bought at Best Buy. Right…

Customer Question
I've got a month...

I've got a month old computer I bought at Best Buy. Right now I can not even access the Start Menu or open an Installation program. I need help.

Technician's Assistant: What device or product does this involve?

HP Inspiron computer

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Windows 10 64 bit

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

It should go automatically. Right now I can not even get to Setup.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a year support contract.

Submitted: 3 months ago.Category: Computer
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Answered in 2 minutes by:
4/3/2018
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 3 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 3 months ago

Hi,

I am so sorry, I missed your question. Would you like me to remotely connect to your computer and see how this problem can be fixed ?

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