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Can't install turbo tax cd. Toshiba. Just tried to find

Customer Question
Can't install turbo tax...

Can't install turbo tax cd

Technician's Assistant: Who makes your speaker or sound system?

Toshiba

Technician's Assistant: What have you tried so far with your sound system?

Just tried to find where to install cd nothing with sound

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

No just want to load turbo tax from the cd I purchase

Submitted: 17 days ago.Category: Computer
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Answered in 3 minutes by:
4/2/2018
Tech Support Specialist: Michael T,
 replied 17 days ago
Michael T
Category: Computer
Satisfied Customers: 2,354
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

What is the make and model of your computer please?

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Customer reply replied 17 days ago
don't have smart phone so don't do aps on phone
Tech Support Specialist: Michael T,
 replied 17 days ago

im lost as to your comment.....

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Customer reply replied 17 days ago
text says you responded but don't see help I don't want you to take over computer. just help me find why the cd isn't loading automatically as other ones have done in the past. I am not sure where to find some things on my windows 10
Customer reply replied 17 days ago
you asked for my make and model Toshiba laptop
Tech Support Specialist: Michael T,
 replied 17 days ago

Thats fine, I havent offered the service.....

On your turbotax software case, what version is it please?

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Customer reply replied 17 days ago
home and business 2017
Customer reply replied 17 days ago
did you get that?
Customer reply replied 17 days ago
where to I go to get the right run message
Tech Support Specialist: Michael T,
 replied 17 days ago

Ok the software appears to conform to your version of windows...

Do you see the back of the case where its says compatability?

I just want to make sure this is a good cd for your computer

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Customer reply replied 17 days ago
it says window 7 or higher/ Pentium 4 or later / 650 mb
Customer reply replied 17 days ago
where do i find this on me computer?
Tech Support Specialist: Michael T,
 replied 17 days ago

Right click windows start button and then select system

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Customer reply replied 17 days ago
then what do I do its intel r core i3-2310m cpu @ 2.10GHz
Customer reply replied 17 days ago
i have to call back and handle a couple of phone calls how do I get you back later? or is there a way we could talk on the phone?
Customer reply replied 17 days ago
64 bit operating system x 64 based processor
Tech Support Specialist: Michael T,
 replied 17 days ago

you should be able to run that cd without issue.

Have you restarted your computer?

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Customer reply replied 17 days ago
no I have not restarted it if I do I will lose you
Tech Support Specialist: Michael T,
 replied 17 days ago

Save this page to your favorites so you can get back to me easily

THEN restart please

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Customer reply replied 17 days ago
Can text that s all
Tech Support Specialist: Michael T,
 replied 17 days ago

What happened after the restart?

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Customer reply replied 17 days ago
I restarted computer and put cd in and nothing happened
Customer reply replied 17 days ago
I restarted computer and put cd in and nothing happened also tried to get on turbo tax site and ran into trouble with my password
Tech Support Specialist: David L, Systems Engineer replied 17 days ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,473
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

First insert the installation disc.

Then click the Windows Start button then in the Search box type

This PC

and click the This PC icon that appears.

Double click the CD/DVD drive and when it opens double click on the Setup file to start the installation.

Please let me know the result.

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Customer reply replied 17 days ago
do you right click or left click on windows button? I couldn't find a search box to put this pc in
Customer reply replied 17 days ago
can you just tell me how to find what we need. I have used turbo tax for the last few years on this same lap top and have never had trouble before. Why can't I open the d drive?
Tech Support Specialist: David L, Systems Engineer replied 17 days ago

If the CD/DVD drive is drive D: then press the Windows button and the R key on your keyboard and type

d:

in the box that appears and press Enter and D: drive will open.

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Customer reply replied 17 days ago
I am going to quit working on this tonight
Tech Support Specialist: David L, Systems Engineer replied 17 days ago

Ok, no worries. I will be available tomorrow morning as well.

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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,473
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Experience: Microsoft & Cisco Certified with over 20 years experience

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