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I keep trying to reset my password but having trouble

Customer Question
I keep trying to...

I keep trying to reset my password ***** having trouble because even though I wrote down what I changed it to it keeps telling me that's the wrong passcode

Technician's Assistant: What device or product does this involve?

Trouble because even though I wrote down what I changed it to it keeps telling me that's the wrong passcode you cell phone

Technician's Assistant: When were you last able to use your phone?

This morning

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Yes that's how I got locked out I can't download it and that I want to delete but it would not let me delete it so I had to reset the whole phone

Submitted: 3 months ago.Category: Computer
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Answered in 39 minutes by:
4/2/2018
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the phone?

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Customer reply replied 3 months ago
What does that have to do with me getting into me google account
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Could you please tell me whether you are having an issue with the google account password ***** phone login passcode?

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Customer reply replied 3 months ago
No
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Could you please specify what is the exact problem you are facing?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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