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I seem to have forgotten my password for the h-p desktop…

Customer Question
I seem to have...

I seem to have forgotten my password ***** the h-p desktop windows 10. I am using a laptop to "talk" to you.

Technician's Assistant: What HP model do you have?

Pavilion

Technician's Assistant: How long has this been going on with your HP? What have you tried so far?

I think this may have started when I tried to change my Skype name. This is the first reboot since then.

Technician's Assistant: When did you last update Skype?

A month ago?

Technician's Assistant: What have you tried so far with your Skype?

Nothing, I cannot get onto the computer

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I just cannot log onto my computer

Submitted: 3 months ago.Category: Computer
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Answered in 1 hour by:
4/2/2018
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Do you have the windows 10 installation media?

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