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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I seem to have forgotten my password for the h-p desktop

Customer Question

I seem to have forgotten my password ***** the h-p desktop windows 10. I am using a laptop to "talk" to you.
JA: What HP model do you have?
Customer: Pavilion
JA: How long has this been going on with your HP? What have you tried so far?
Customer: I think this may have started when I tried to change my Skype name. This is the first reboot since then.
JA: When did you last update Skype?
Customer: A month ago?
JA: What have you tried so far with your Skype?
Customer: Nothing, I cannot get onto the computer
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: I just cannot log onto my computer
Submitted: 7 months ago.
Category: Computer
Expert:  Elgin Vega replied 7 months ago.

Hi, my name is***** will try my best to help you with this request.

Do you have the windows 10 installation media?