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I get a GAH! error message when I attempt to access my email…

Customer Question
I get a GAH...

I get a GAH! error message when I attempt to access my email It worked a few hours ago.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Everything that I have tried has made the problem worse.

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
4/2/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,230
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me for which mail service this is occurring with?

Thank you

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Customer reply replied 3 months ago
AOL mail
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Thank you

Which program are you using to access AOL with?

Please let me know

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Customer reply replied 3 months ago
I do not want to sign up for a service. I did this recently and it just crested more problems than I originally had. I wqas able to solve the problem eventually without help.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok

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Customer reply replied 3 months ago
I am using aol with Firefox.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, open Microsoft edge and try to sign in

Let me know if you can please

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Customer reply replied 3 months ago
I don't have Micrsoft edge.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Are you on a Mac computer?

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Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Open Safari and try to access it with this please

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Customer reply replied 3 months ago
I have tried Safari and get the same error message.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Can you tell me the make and model of your wifi router please

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