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Cannot get printer to work. Not sure, how do I tell (I am…

Customer Question
Cannot get printer to...

Cannot get printer to work

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Not sure, how do I tell (I am really old and preprimer computer knowledge, be patient with me please)

Technician's Assistant: When did you last update the printer driver software?

What is driver software

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Not sure yet

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
4/2/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,249
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today. Have you been able to print to the printer before or is this a new installation?

- Jason

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