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I bought this laptop at a local recycling center it has a…

Customer Question
I bought this laptop...

I bought this laptop at a local recycling center it has a boot password ***** it

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Dell inspiron 11 2 n 1 convertible p20t no os no hdd

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I just bought it without hdd or ram. installed ram and boot up stops at current password

Submitted: 3 months ago.Category: Computer
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Answered in 7 minutes by:
4/2/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,528
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Do you have any indication of the manufacturer of the BIOS?

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Customer reply replied 3 months ago
no
Customer reply replied 3 months ago
You can't connect
Ok
Customer reply replied 3 months ago
are you still with me
Customer reply replied 3 months ago
hello if you're still with me then you should be able to answer me
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

I'm here. If your locked with a password, you will most likely need to open the computer and do a hard reset on the motherboard. If you can provide me with the exact model number, I may be able to assist you with this.

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Customer reply replied 3 months ago
p20t001
Customer reply replied 3 months ago
dell inspiron 11 3147 2n1 flip convertible
Customer reply replied 3 months ago
i have the laptop open
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Give me a few minutes please.

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Here is a LINK with diagram indicating how to reset the password.

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Customer reply replied 3 months ago
this is a laptop not a desktop
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

If you have the computer open and have access to the motherboard, it should have the same type reset jumper.

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Customer reply replied 3 months ago
laptops generally dont have jumpers this one does not
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

When you start the computer, do you see any code numbers on the screen along with the password *****?

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Also can you supply me with the serial number?

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Customer reply replied 3 months ago
no but if you enter the wrong pw 3 times it says system disable and displays this number(###) ###-####8A455421 then says service tag 96ND812
Customer reply replied 3 months ago
i believe that's the serial number
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Try these passwords:

oz32pfqz
axy23r0l
0E476e5QrqHRdzjN
pqx3JqGNP7eUUjnH
Ray5FiKmulQ8sjd4
05vMQ00MZrrIe0z2

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Customer reply replied 3 months ago
it will only let me input 10 digits so the first 2 were the only ones i could try and no good
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Here are a couple more you can try.

riar7p27
aqm5av4n

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Try your passwords by using Ctrl + Enter rather than just using the enter key.

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Customer reply replied 3 months ago
i am and they dont work either
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

This is the last group I have.

nnnnnunn

gicxni65
v581fvu4

dy6xq1jv

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

If none of those work, then try this LINK.

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Please let me know if you were successful or if I can be of further assistance. Have a nice day!

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Customer reply replied 3 months ago
still unsuccessful none of these codes work
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Did you try the link I posted?

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Customer reply replied 3 months ago
now ive paid you and them and still no good news
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

My apologies for the inconvenience, but BIOS passwords are meant to be difficult to break without manufacturer support. I suggest you contact Dell Support to have them assist you. When you do, you will need to provide proof of ownership of this computer.

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Customer reply replied 3 months ago
thank you for telling me that now when do i receive my refund
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

You can call customer service at 1-***-***-****.

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Tech Support Specialist: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 415
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
Verified

Hi there! It sounds like you've been through a lot trying to get this system to work, but I do have one option to suggest which involves removing the CMOS battery:

  1. Disconnect the system from external power source, remove main battery on a laptop.

  2. Remove the computer cover and locate the CMOS coin cell battery (image attached will give you an idea what you're looking for)

  3. Remove or disconnect the coin cell battery

  4. Press the power button for at least 20 seconds to drain all residual power from the system

  5. Re-insert or re-connect the coin cell battery

  6. Assemble the unit and verify functionality

  7. When the system is powered on, it will warn that the date and time is not set, indicating a successful reset

Please let me know whether this is successful.

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Customer reply replied 3 months ago
that has been done 5 times now no good
Customer reply replied 3 months ago
Hi my name is ***** ***** 47 years old and have been in the it profession for 25 years. Cmos is not the answer. the answer lies in the code and if you dont know that then im wasting my money with you
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