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It is not my computer. It is my email address for MSN. I…

Customer Question
It is not my...

It is not my computer. It is my email address for MSN. I really need to get into my email and I am locked out. I am out of the country and I don't have my email password.

Technician's Assistant: Are you logged into your email account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I should, yes. I just went through all of this with you. You put me through to a tech and it asked for my credit card, which I did. Then it wanted to know my email address and password. And there is the problem I need someone who can help me get into my email and redo my password. I cannot get in cuz I don't remember my password ***** I am out of the country so I can't look at my paperwork at home.

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
4/2/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,232
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you now try to sign into your account, what is the exact message you receive?

Please let me know

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Customer reply replied 3 months ago
It just says "couldn't sign in" your password ***** changed, retry.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok, have you attempted to reset your password *****?

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