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Someone hacked into my computer and now I can not log in…

Customer Question
Someone hacked into my...

Someone hacked into my computer and now I can not log in with my current password ***** Facebook.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 7- is that what you mean?

Technician's Assistant: The Software Technician will be able to walk you through that. When did you last update your Facebook?

I tried several times in the last 2 days using Aol.mail.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I'm not very computer literate - so I really don't know what he will need to know except I;m a Firefox user.

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
4/2/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,103
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you mean the issue is you cannot sign into Facebook or your computer?

Please let me know

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Customer reply replied 3 months ago
I can log into my computer - but cannot use my current password ***** Facebook. It will not allow me to login Facebook with the password ***** was currently using.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

When you try to sign into Facebook, what is the exact message you get?

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Customer reply replied 3 months ago
I'm sorry but I have already spent $205 and no results and cannot afford another $39. I'm sorry I cannot afford to spend any more money on this. Thanks anyway.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Not sure why or to who you would spend $205 to fix this

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Customer reply replied 3 months ago
Aol.mail - my new provider charged me $200.00
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok

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Customer reply replied 3 months ago
Facebook keeps asking me to log in - and I have tried to change my password ***** no avail.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

You indicated you did not want to pay me for the support.

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