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I do not remember my password to alexmnsr. Labtop. Lenovo/

Customer Question
Yes, I do not...

Yes, I do not remember my password ***** alexmnsr

Technician's Assistant: What device or product does this involve?

Labtop

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo/ windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About 2 weeks

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Treid security questions/ don't remember

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
is it almost done?
Answered in 7 minutes by:
4/2/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Which account are you unable to login to?

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Customer reply replied 3 months ago
alexmnsr
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

For which service? or website?

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Customer reply replied 3 months ago
no thank you
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

For which service? or website?

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Customer reply replied 3 months ago
all I want to reset my password ***** this account: alexmnsr/ or temp password
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

right, for which service or website?

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Customer reply replied 3 months ago
for email: alexmnsr /I don't remember my password/ all I need you to reset my password
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

ok, what is the full email address? li for example: *****@******.***

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Customer reply replied 3 months ago
no,I don't Want to switch to a Secure Remote Assistance
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

sure, ok, what is the full email address? for example: *****@******.***

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Customer reply replied 3 months ago
oh my god! it is***@******.***
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

ok, to reset password ***** should go you Yahoo Sign In helper and reset password *****: https://login.yahoo.com/account/challenge/username

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Customer reply replied 3 months ago
I do not have access to [email protected] .com this account is closed long time ago
Customer reply replied 3 months ago
I went to that link
it wont help
Customer reply replied 3 months ago
you know what, forget about it. iam tired of it
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Here is the note from Yahoo:

"When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address."

"To protect the security of your account, if you weren't successful with Yahoo Sign-in Helper or with the other options above, you likely won't be able to recover your account. If you remember your sign-in information later, you can come back and try again."

Link to above notes here: https://help.yahoo.com/kb/SLN2051.html

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Customer reply replied 3 months ago
you don't listen/ it is asking me for alternate email/ and I said it is closed
I have no access to to alternate email
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

I understand, read my last response fully.

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Customer reply replied 3 months ago
I am done/ and don't send me tons of messages on my clle
Customer reply replied 3 months ago
please cancel the charges
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

sure, please contact customer service on this website using Contact Us field.

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Customer reply replied 3 months ago
https://login.yahoo.com/account/challenge/username I used this link and wont help at all/ as I said asking for alternate email/ which is***@******.***/ and no longer exist
Customer reply replied 3 months ago
I am not satisfied with yahoo at all. to reset a password ***** should not take that long. I did waste my time and money / did not get anywhere.That is ridiculous.
Customer reply replied 3 months ago
can you replace***@******.*** with***@******.***, for the account***@******.***. it is simple as that.
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Sorry, but that's how Yahoo free accounts work. You cannot access it until you prove that you are an account owner and that is why they have their own Sign-in Helper

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Customer reply replied 3 months ago
I am an account owner
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

I understand, but you have an outdated email address that you cannot use for recovery. did you went thru all the options?

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

You can also try this link to contact Yahoo support: https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

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