Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My laptop will not go to the login page. It automatically…

Customer Question
Hi. My laptop will...

Hi. My laptop will not go to the login page. It automatically turns on and starts updating. Always gets stuck at 72% and I safe mode boot up wont work either

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Lenovo g50

Technician's Assistant: What have you tried so far with your G50? Have you installed any updates recently?

Yes, update won't finish

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 42 minutes by:
4/2/2018
Tech Support Specialist: Domijones Manalo, System Administrator replied 3 months ago
Domijones Manalo
Domijones Manalo, System Administrator
Category: Computer
Satisfied Customers: 36
Experience: Keen knowledge in Security, Networking, Servers and Technical Support
Verified

Hi!

Thank you for your question. I am Domijones and I look forward to helping you with your issue today.

How long the update was stuck? Is it like several hours? Are you able to boot in Safe Mode with Networking? What Operating System do you currently have? Is it Windows 7 or Windows 10?

If the update is stuck for several minutes, then just be patient. Updates could take 1-2 hours because this is a major update.

Please let me know if you need further assistance.

Thank you.
Domijones

Ask Your Own Computer Question
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Hold down the Power Button unitll your laptop Turns OFF. Then wait 60 seconds and turn it ON. When the Windows Logo Appear, turn OFF the system. Repeat this 3 times. Fourth time, you will get an Automatic Repair window. Let it complete the repair and let me know the result.

Regards

Jins

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
3,077 Satisfied Customers
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I own a Lenovo G50, spilled windex on keyboard and certain
I own a Lenovo G50, spilled windex on keyboard and certain keys will not work for the most part 90% are functional. What would it cost to get this fixed if possible? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I have an all in one HP that comes with windows 7, then we
Hello ,I have an all in one HP that comes with windows 7 , then we upgraded it online to windows 10 , Yesterday the Usb driver stoped working , and i wasn't able to use the mouse or the keyboard ... i… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Forgotten password in old computer. Lenovo G50 laptop.
Nothing and no updates. Even sitting idle for 3 years and my son does not remember Password. … read more
Moses C
Moses C
Bsc
753 satisfied customers
IT WILL NOT BOOT UP, AFTER RUNNING, IT SAYS. AUTOMATIOC
AFTER RUNNING, IT SAYS. AUTOMATIOC REPAIR COUD NOT REPAIR MY PC … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
Lenovo ideapad will not boot up. I have extremely important
Lenovo ideapad will not boot up. I have extremely important files that I do not want to lose. It will but to the Lenovo picture then stops … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
The keyboard/mouse don't work on startup. Windows 7. I can't
The keyboard/mouse don't work on startup. Windows 7. I can't enter my password ***** log onto computer. Yet when I go into startup, f1, f11, I can use my mouse and keyboard. It's a laptop … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I'm working on a recovery problem on my computers that use
I'm working on a recovery problem on my computers that use Windows 10So, far I've fixed it on my desktop PC's1) When attempting to fix it on my laptop, I am unable to get it to boot-up on Safe Mode to… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
When i turn on my laptop it just stays on the Lenova screen.
when i turn on my laptop it just stays on the Lenova screen. it dont boot up … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Lenovo Desktop Windows 7 Home Premium will not boot/start.
Lenovo Desktop Windows 7 Home Premium will not boot/start. Has been doing fine and just started this problem yesterday. I do not have a disk. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am running windows 10 on a gateway laptop the model is
I am running windows 10 on a gateway laptop the model is lt41p06u if that will help … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Thinkpad Lenovo X120e wont boot up. Gets stuck on the
Hi, my Thinkpad Lenovo X120e wont boot up. Gets stuck on the Starting Windows screen. After a couple minutes goes to a Lenovo banner and there it stays.… read more
A. Stevens
A. Stevens
66 satisfied customers
My Lenovo somehow converted my boot password ***** be my Microsoft
My Lenovo somehow converted my boot password ***** be my Microsoft live password. Problem 1. Then I used the PC at work where the wifi somehow interfered with my password ***** This is problem 2. I ju… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a gateway M520 Laptop...it requires password XXXXX and
I have a gateway M520 Laptop...it requires password XXXXX and It's not working...how can I bypass it?… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Hello I writing for your help because my laptop is stuck in
Hello I writing for your help because my laptop is stuck in safe mode.Can she be fixed. lilian… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have just carried out a restore (back 4 weeks) on my Lenovo
I have just carried out a restore (back 4 weeks) on my Lenovo Laptop and now I cant open the computer it wont accept my password, Lenovo G550… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Beginning last night, when we power on our computer (windows
Beginning last night, when we power on our computer (windows vista PC) the process begins like normal until about the time that the Windows Vista login screen should pop up. At this time the monitor g… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Installed windows 7 pro on custom build. worked great for a
Installed windows 7 pro on custom build. worked great for a few weeks, now it's stuck in an infinate boot loop. Safe mode boots ok and safe w/ networking works too. Need to find fix for this problem. … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
My husband has a gateway laptop computer and on Thur. when
My husband has a gateway laptop computer and on Thur. when he turned it on it said it had some virus nad I went into micro soft and up dated every thing and they said the update was successful and to … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x