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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 50233
Experience:  Over 20 years of consulting to the IT industry
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I bought a new hp x2 notebook and mistakenly made my

Customer Question

I bought a new hp x2 notebook and mistakenly made my Microsoft account "lynnriebel6" instead of lynnriebel5. The only way to get into my notebook is to a lynnriebel6 aaa
JA: What Operating System (OS) are you running on your X2?
Customer: Microsoft 10
JA: What have you tried so far with your X2? Have you installed any updates recently?
Customer: It is 4days old
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I can't get into I it until I can create aaly
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

In this situation you have to reinstall windows, there is no way to get around this. It will remove all your data and return the computer to new, but you cannot avoid this, it is the whole point of the security.

To do this, at the password ***** hold the SHIFT key on the keyboard and with it held down, click on the power icon on the screen then restart.

Keep shift held down until it has restarted and your at a menu.

Choose from this menu, Troubleshoot, then Reset My PC.

You will have to choose to remove all your files for this to work.

Let this complete and once it has, you will need to setup your computer again just like when you first received it.

Let me know please how you go.

Expert:  Richard replied 7 months ago.

Thank you