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I got a replacement phone and I can’t remember any of my…

Customer Question
I got a replacement...

I got a replacement phone and I can’t remember any of my passwords mainly my fb I see a copy of my son daughter inlaw and 2 children but I can’t access my yahoo at this time my full name is***** L

Technician's Assistant: When could you last open your Facebook?

Yesterday before I went to at and t to change my phone over and it’s susan

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes at&t did

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Can u help me reset my yahoo acct:)

Submitted: 3 months ago.Category: Computer
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Answered in 6 hours by:
4/2/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,264
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you now try to sign into your Yahoo account, what is the exact message you get?

Please let me know

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