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Hallo, I bought an Acer laptop w/ windows X and I cannot…

Customer Question
I bought an Acer...

I bought an Acer laptop w/ windows X and I cannot start the laptop

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

I do not have either a DVD or flash drive

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That is my problem

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
4/1/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,532
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is this a brand new laptop?

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Customer reply replied 3 months ago
about
3 weeks
Customer reply replied 3 months ago
OK
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Since you are not able to log in to the computer you need assistance with, I will not be able to connect to it remotely.

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Customer reply replied 3 months ago
Can you help me to fix the laptop
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Can you tell me when this first started?

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Customer reply replied 3 months ago
Ok
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Can you please provide me with a bit more detail as to what the computer is doing or what you see on the screen?

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Please let me know when you are ready to proceed and I will return as soon as possible to assist you.

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Customer reply replied 3 months ago
I will be waiting for your help one way or another
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

If you could answer my questions, we could proceed.

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Customer reply replied 3 months ago
I will wait for you to help me one way or another
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

I would be happy to help but I need more information to proceed.

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