Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need a new password. I cannot retrieve my paas word. Hp…

Customer Question
I need a new...

I need a new password

Technician's Assistant: What device or product does this involve?

I cannot retrieve my paas word

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp computer ENVY 20

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Not long .its .actually who has the preblem

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I cannot retrieve my passwoed

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 28 minutes by:
4/1/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Are you having this password ***** with your Windows account? If so, are you running Windows 7, 8 or 10?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need, please, HP software for my new purchase of an HP
I need, please, HP software for my new purchase of an HP ENVY All-in-one … read more
Moses C
Moses C
Bsc
758 satisfied customers
Can't unlock or remember pass word to my lab top. My lab
No just pulled it out from awhile ago and Reyes to get in I just need a new pass word can't remember old one … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
When printing document to HP Envy 4520, the printed document
When printing document to HP Envy 4520, the printed document appears approximately 120% of the screen appearance. Actually, any document I print appears larger than on screen (even pictures). that mea… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have a battery message - "12% Plugged in, not charging" HP
I have a battery message - "12% Plugged in , not charging" … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I am new to this computer and to many of its services. How
I am new to this computer and to many of its services. How can I delete messages that are unwanted or old? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I can not sign into my Goggle account because I forgot my
I can not sign into my Goggle account because I forgot my password. Also, my new cell number is(###) ###-####NOT(###) ###-####!! It will not let me in every time I try to use an old password. … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I purchased HP Envy Desktop 750-530qd Order # H320950879
I purchased HP Envy Desktop 750-530qd Order # H320950879 Order Date 01/20/18 I need Product Key # … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I am using another computer because the other one has the
Hi, I am using another computer because the other one has the following trouble: it used windows 8 and I should sign with numbers but it doesn't get my password ***** neither my keyboard. I tried the … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Windows 10, Word 2016. I print most words in black, one word
Windows 10, Word 2016. I print most words in black, one word in red and then black again. But the red word prints in blue. Why? Sometimes prints in yellow. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Just got a new one and forgot my password and cannot log on.
just got a new one and forgot my password ***** cannot log on … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had to purchase a new computer and now I can't get onto
I had to purchase a new computer and now I can't get onto pogo My memory isnt good anymore and I don't remember how to get on. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
986 satisfied customers
I have not used my computer is quite a long time. I do not
I have not used my computer is quite a long time. I do not remember the password. Can you tell me how to reset or retrieve? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Asus laptop X200M- software? model x200m notebook pc, win
model x200m notebook pc, win 10. as win8 printed to hp photosmt printer. no problem wireless. got a new HP Envy prntr. then purchaced win10 upgrade. installed win10. notebok still prints to photosmt but will not prnt to new Envy, even though it can see it but reports offline. printer is online … read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I bought a new laptop with data transfer by geeks quad in
I bought a new laptop with data transfer by geeks quad in Best Buy. I ask them to put my files in dropbox so the I can transfer them to my new desk top . They did and I followed the directions but I t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Lost password,trying to retrieve old pass word or get a new
Lost password,trying to retrieve old pass word or get a new one.Not very technical when it comes to computer. … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I printed my, I printed my Christmas letter, and now I need
I printed my Christmas letter, and now I need to edit it. What is the best way to pull u p this document … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have had a msn email account for 20 years ... just
I have had a msn email account for 20 years ... just purchased new laptop and when I try to bring in this account I get message that account needs updating. Account is***@******.***. The password ****… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
My wife has an HP ENVY 23 computer that has been working fine
My wife has an HP ENVY 23 computer that has been working fine without the use of a password. Now she can't get beyond the startup because it doesn't recognize the password ***** used a long time ago. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x