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IdentityForce has informed me of the following: This service…

Customer Question
IdentityForce has informed me...

IdentityForce has informed me of the following:

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

This service scours underground criminal chat rooms in cyberspace where personal information is bought, sold and traded. An alert is generated when the personal information you have supplied is found in one of these suspicious areas. If the source that contained your personal information had additional data in it, that information may also be displayed in the alert.CreationDate: 2016-11-08 06:01:28
SourceDate: 2016-10-21
UpdateDate: 2016-11-08 06:01:28
breachedrecordcount: 58851763
breachedsector: business
breachedsite: modbsolutions.com
compromisetype: breach
email: ***@******.***
id: (###) ###-####match: IDEMAILADDR
namefirst: Nathaniel
namelast: Lacy
severity: yellow

email
site: modbsolutions.com
sourcecategory: social media

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hotmail

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Chrome, Firefox, Opera on Apple iMac, iPhone and Macbook.

Technician's Assistant: What troubleshooting have you tried?

Nothing yet, just received the alerts.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Second email: CreationDate: 2017-02-23 04:20:29
SourceDate: 2017-02-04
UpdateDate: 2017-02-23 04:20:29
addrcity: Dallas
addrcountry: US
addrstate: Texas
addrzip: 75209
breachedrecordcount: (###) ###-####breachedsector: business
breachedsite: elance.com
compromisetype: breach
email: ***@******.***
id: (###) ###-####match: IDEMAILADDR
namefirst: Laura Jean
namelast: Lacy
password: XXXIRED
passwordstatus: XXshed
severity: red

email,password
site: elance.com
sourcecategory: id theft forum
userid: LacyJean The information does match

Submitted: 21 days ago.Category: Computer
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Answered in 1 minute by:
4/1/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 21 days ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,613
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 21 days ago

It seems like the password ***** I'd suggest changing your e-mail password ***** updating your security information on your e-mail accounts. This is too common now a days sites getting hacked, and information regarding passwords getting leaked.

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Customer reply replied 21 days ago
Okay will do.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 21 days ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 20 days ago
Thanks! Change settings and password
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 20 days ago

Welcome. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,613
6,613 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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