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Our Sam4s 2000 cash register is froze we have the main

Customer Question
Our Sam4s 2000 cash...

Our Sam4s 2000 cash register is froze we have the main screen but all our keys say nlu and we are unable to use it

Technician's Assistant: What device or product does this involve?

A cash register

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Sam4s SPS 2000

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It just froze up about 45 minutes ago we have unplugged it and restarted it a few times and the keys say nlu

Submitted: 3 months ago.Category: Computer
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Answered in 20 minutes by:
4/1/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Thank you very much for giving us an opportunity to help you. I am Jins here to assist you.

Please, try Initial Clear:

1. Turn the power switch located on the right side of the register to the OFF position.
2. Turn the control lock to the PGM position.
3. Press and hold the key position where the CASH key is located on the default keyboard layout.
4. While continuing to hold the CASH key, turn the power switch to the ON position.
5. The message “SIGN ON REQUIRED” will display when the initial clear is complete.

Now press the clerk sign on button and sign on to the cash register.

Let me know the result.

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