Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I accidentally erased the start up on my lap top model

Customer Question
I accidentally erased the...

I accidentally erased the start up on my lap top model hp2000, how can I reinstall it

Technician's Assistant: What Operating System (OS) are you running on your HP2000?

Windows 7

Technician's Assistant: What have you tried so far with your HP2000? Have you installed any updates recently?

I don't have the CD to install it. I downloaded windows 10 but that does not work either

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
4/1/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 952
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

What all has been erased from the startup group?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have an error message and i do not know how to correct it.
I have an error message and i do not know how to correct it … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
705 satisfied customers
I Have just changed my microsoft account & password but it
I Have just changed my microsoft account & password ***** it doesn't let me open it when I first sign in … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I had PrintShop 23.1 installed on my computer when I was
I had PrintShop 23.1 installed on my computer when I was running Windows 7. I accidentally accepted the automatic "upgrade" from Windows that put me into Windows 10. I am not happy with W10, but do no… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
A question came up on my computer, with two choices, I
A question came up on my computer, with two choices, I choice the wrong choice and my operating system was completely erased. What are my choices to repair my computer.… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I accepted the Microsoft offer to upgrade my Windows 7 to
I accepted the Microsoft offer to upgrade my Windows 7 to Windows 10. I need to reinstall Windows, can I get Windows 10 back on my pc or do I install Windows 7 and leave it as 7?… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I'm texting from my mobile phone, can't access the
I'm texting from my mobile phone, can't access the pc update to windows 10, pic of trouble on image, please help me, thank-you… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Hi i have a Dell XPS computer with Windows Home Premium pre-installed.
Hi i have a Dell XPS computer with Windows Home Premium pre-installed. I want to reinstall computer to original settings or to reinstall vista completely. For some reason I did not manage to use eithe… read more
James K.
James K.
Managing Director
283 satisfied customers
Problem signature Problem Event Name CLR20r3 Problem
Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: toshibaservicestation.exe Problem Signature 02: 2.1.3516.17155 Problem Signature 03: 4a899406 Problem Signature 04: System.Configur… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
i am giving my old computer to a friend and want to erase all
i am giving my old computer to a friend and want to erase all the data on the hard drive. how do i do that so i know that no personal information is left on the hard drive?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have a Toshiba Laptop, Satellite, Model M105-S3041. I recently
I have a Toshiba Laptop, Satellite, Model M105-S3041. I recently installed a Logicteck Webcam C260. The first 3 days it worked fine. Now when I try clicking the the icons it gives me the following mes… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I am at work right now but I bought a lap top a year ago &
I am at work right now but I bought a lap top a year ago & I also purchased the 9 inch dell inspirion which came with ubuntu system. My question is how can I get this computer restored like it was whe… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor\u0027s Degree
47 satisfied customers
Have just acquired a new Presario lap-top nwith Windows 7.
Have just acquired a new Presario lap-top nwith Windows 7. With my old computer with XP I had an HP model 2575 printer, which I had loaded with the CD which came with thde printer, but will not work w… read more
LogicPro
LogicPro
Bachelor of Technology
76 satisfied customers
RE Panasonic lap-top Model No. CF-Y2 My computer when turned
RE: Panasonic lap-top Model No. CF-Y2 My computer when turned on brings up the message Operating system not found. I have no idea why this is happening. It will not go past this message which appears … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My laptop had Vista Premium, and I was able to watch TV on
My laptop had Vista Premium, and I was able to watch TV on it. I had to to wipe out Vista in order to put Windows 7 Home edition on the lap top...Now no TV. What do I need to do to get the TV portion … read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
257 satisfied customers
I have a Lexmark 6500 series and just upgraded to windows 7,
I have a Lexmark 6500 series and just upgraded to windows 7, prior to that I had windows vista. Before the printer worked just fine on my #1 lap top. Now it will not work. I called the lap top support… read more
namzyanzy
namzyanzy
Bachelor's Degree
368 satisfied customers
I uploaded Windows 7 and it partitioned my HDD into 2 partitions
I uploaded Windows 7 and it partitioned my HDD into 2 partitions: C: drive with says it is using 80 GB of space and a blank drive ( no name) that is partitioned for the OEM with 7GB of space all free.… read more
Mike B
Mike B
Computer Engineering Technologist
279 satisfied customers
I have a linksys wireless router model# BEFW1154 that I have
I have a linksys wireless router model# XXXXX that I have connected thru Comcast cable internet, and I can't find the signal on either of my lap tops. I have reset the unit. I have disconnected and re… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
My CD DVD burner does not work it just says to hook up ext.
My CD DVD burner does not work it just says to hook up ext. burner and I cand play CDs or download software… read more
James Carter
James Carter
Master's Degree
534 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x