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Want to reset my laptop without losing windows. Dell,

Customer Question
Hey Just want to...

Hey Just want to reset my laptop without losing windows

Technician's Assistant: What's the brand/model and version of Windows of your laptop?

Dell, Windows 10

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

No/ We're swapping laptiops, so I just want to get this one back to basics

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it! OK

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
4/1/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,081
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

go to start menu > settings > update & security > recovery > reset this pc (get started)

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