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Trying to use Skype and I now have to sign [email protected]@ I haven't…

Customer Question
Ian trying to use...

Ian trying to use Skype and I now have to sign [email protected]@

Technician's Assistant: When did you last update Skype?

I haven't been on this site in 2 weeks.

Technician's Assistant: I'm sorry to hear that. Our Customer Support team is available to help you 24/7. Email***@******.***. In the US or Canada: 1-***-***-**** (Available 6am to 9pm PST). In the UK: 0-***-***-****. In Australia: 1800-679-634. In New Zealand: 0800-452-621. From anywhere else: 1-***-***-****.

Why do I have to sign on to use my Skype? Is this because Microsoft bought out Skype?

Technician's Assistant: What have you tried so far with your Skype?

In the past, before tonight, I would click on icon Skype and all my items came up ready to go. Now there is a box that wants me to sign onto a microsoft account.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am frustrated!

Submitted: 3 months ago.Category: Computer
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Answered in 3 hours by:
4/1/2018
Tech Support Specialist: David L, Systems Engineer replied 3 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

If you are having trouble logging in to Skype then most likely your account needs to merge with a Microsoft account now that Skype is working with Microsoft. Until you do you should still be able to use your Skype account through web based Skype at the link below:

click here

To fix your account so that you can use the Skype app again follow the steps in the article at the link below:

click here

Please let me know if you need assistance with any of the steps.

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Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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