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I need to reset my password for my Google account. Cell

Customer Question
I need to reset...

I need to reset my password ***** my Google account.

Technician's Assistant: What device or product does this involve?

Cell phone.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Motorola Motorola E4 Plus

Technician's Assistant: How long has this been going on with your Motorola phone? What have you tried so far?

I locked my phone and couldn't get back in,had to erase everything and start over with a technian

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

She told me to contact Google and get it reset,i' m not tech savvy,stl learning.

Submitted: 3 months ago.Category: Computer
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Answered in 3 hours by:
4/1/2018
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
No,i tried to respond to you but the web site you sent in the text message was taken down or didn't exist.The problem was solved hours ago.
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