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I forgot my asus laptop password and I don't have $30 to get…

Customer Question
I forgot my asus...

I forgot my asus laptop password ***** I don't have $30 to get a password ***** that I can burn on a usb. Is there a cheaper way to unlock my computer? My little granddaughters love it so much and I will be seeing them tomorrow.

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

I am looking...

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

X200CA Windows8? I've just been trying to find ways I can unlock it online, I get as far as free trials downloads, then become afraid it will charge me, so I stop there.

Technician's Assistant: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.

How much is a first paid question?

Technician's Assistant: You have to pay for your first question. If you sign up for a membership, there is a free trial for questions after that.

I'm sorry, I cannot figure out where to find out how much it is to be sure I have enough.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just don't want to disappoint grandbabies tomoorow. thank you please connect

Submitted: 3 months ago.Category: Computer
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Answered in 11 minutes by:
3/31/2018
Tech Support Specialist: Robert M., Consultant replied 3 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,434
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Hi, I'm Robert and I'll be helping you with your computer question. All I ask in return is that you please give me a 5 star excellent rating.

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Tech Support Specialist: Robert M., Consultant replied 3 months ago

this program works very well and its free

just not quite as easy as other programs

but if you follow the instructions carefully it will work

http://pogostick.net/~pnh/ntpasswd/bootdisk.html

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Customer reply replied 3 months ago
Okay. I will try. I am praying I won't get charged $31.00 more after we finish I told the person I don't even $30.00 in my bank for groceries.
Tech Support Specialist: Robert M., Consultant replied 3 months ago

I have absolutely nothing to do with billing

but i suspect they have taken out what they will take out already

you can email***@******.*** for a refund

i would feel bad if they took your last money.

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Customer reply replied 3 months ago
Oh no! You are all automated, maybe not even real people and you may have overdrafted my bank account if I have been charged over $5 this time! :(
Customer reply replied 3 months ago
I know your expertise is worth more than $5.00 but now I am panicked and crying. Why is it so hard to clear answer up front!
Tech Support Specialist: Robert M., Consultant replied 3 months ago

i have nothing to do with billing

i am going to put you in for a refund

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Customer reply replied 3 months ago
I would be so grateful.
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Category: Computer
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