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I don't know my password, and Google doesn't recognize my…

Customer Question
I don't know my...

I don't know my password, and Google doesn't recognize my google email address. I simply cannot get in to change my password. I no longer even remember my sign in name. Help!

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so.

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/31/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello,My name is***** to Justanswer. I'm reviewing your question now,and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

May I know if you have tried resetting password ***** your Gmail account?

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Customer reply replied 3 months ago
repeatedly. I don't even remember why I'm trying to "log in" I have no trouble opening my email account, but a number of times for reasons I don't remember, I've been asked to log in... I would like to know how to log in when I am on someone else's computer.
Customer reply replied 3 months ago
Why can't you send me a temporary password ***** to my email acct. How can I verify who I am if I am repeatedly told my email account isn't valid. That's nonsense. I can answer my security questions, but I don't know when I originally created my google account.
Customer reply replied 3 months ago
I have Google Chrome as my opening page, and click on email, and my email acct opens immediately. Yet when I ask to change my password, I'm told my email acct isn't valid.
Customer reply replied 3 months ago
Are you done with me -- unless I pay $39 to be able to change my password?
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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