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I got disconnected. Sony Vaio T series Ultra book, laptop, I…

Customer Question
I got disconnected Technician's...

I got disconnected

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Sony Vaio T series Ultra book, laptop, I can't get into it because of the password, to see what's she got

Technician's Assistant: What Operating System (OS) are you running on your Vaio?

The computer i'm talking to you is my laptop

Technician's Assistant: What have you tried so far with your Vaio? Have you installed any updates recently?

Nothing happens except it says pc is offline, and reset it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Mom's 92 years old, and just wants her password *****

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Windows 8 SVT 151A11L Product name SVT15112CXS
s/n 54528351 (###) ###-#### all this stuff is on the bottom of her computer, I bought it for her when I was stationed in Alaska several years ago, bought it at Best buy's
Customer reply replied 3 months ago
I don't think there anything wrong with it except it would not accept the password ***** I can't get it to go on line without the password ***** get into to get to the control panel . It was very expensive
Answered in 1 hour by:
3/31/2018
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Do you have windows 8 installation media?

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Customer reply replied 3 months ago
I don't know whats on her computer
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago

It is necessary to reset the admin password ***** installation media

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Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago

there's a download tool from Microsoft that you can download, all you need is a windows computer and 8 GB or more usb pen drive

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Customer reply replied 3 months ago
I can't go on line so how can you remotely connect to it?
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago

Do you have a computer with internet?

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Customer reply replied 3 months ago
What's a pen drive
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago

a usb memory stick, or flash drive

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Customer reply replied 3 months ago
I don't have internet on my cell phone, just messaging
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago

I see, well to reset password ***** windows 8 we need to access winRe, and it is just possible by booting a windows 8 disk.

If you dont have it you need to reinstall OS and that will make you lose all data.

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Customer reply replied 3 months ago
I had all the information on a zip drive which she lost, she 92 so what can you expect. only hope is to buy an old copy to re boot it
Customer reply replied 3 months ago
any other suggestions
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 3 months ago

That's the only way, well if theres no installation media I think I can't do much.

I'll opt out the question since we cannot do he password *****

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Customer reply replied 3 months ago
I can reinstall her game and she'll just loose her pictures.
Customer reply replied 3 months ago
Thanks Elgin
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
Her computer can't go on line as you need to put in the password
Customer reply replied 3 months ago
the message I get is the computer is offline and enter the last password, of course it's the same password ***** won't accept it.
Customer reply replied 3 months ago
MY cell phone is only messages no internet connection
Customer reply replied 3 months ago
I was wondering if there a key like f1,2,3,4,5,'6'7'8'9'10 that I can touch to reboot it in a safe mode? to get into the computer.
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Do you have another computer to use?

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Customer reply replied 3 months ago
I can't view any thing on my cell phone! it has only messages
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Do you have another computer to use?

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Customer reply replied 3 months ago
I'm on my computer talking to you
Customer reply replied 3 months ago
Her computer I can't get get by the password ***** open up her computer
Customer reply replied 3 months ago
what I need is a boot disk, but she lost it.
Customer reply replied 3 months ago
sony must have a spare to send me
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

We are not Sony -- You would need to contact them.

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Customer reply replied 3 months ago
What's there number
Customer reply replied 3 months ago
I thought you guy's were Microsoft? That's where the Password ***** from.
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

No, we are not Microsoft either.

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Customer reply replied 3 months ago
Who are you?
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Justanswer.com -- A technical support site.

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Customer reply replied 3 months ago
Well thank you Josh, It's been pleasure talking with you.
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

You're welcome

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