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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to delete a program on my computer, From Doc To PDF

Customer Question

I need to delete a program on my computer, From Doc To PDF by MW
JA: What device or product does this involve?
Customer: It was a program to get free pictures to color, about fairies. I went to download it on my computer and now I can't get back to my home page or mail. I go to uninstall follow the directions, I do follow directions but the screen with that From Doc To PDF comes up and I can't do anything.
JA: Are you logged into your email account on any other devices?
Customer: no, I have just been on the computer. I have Enternet Explorer and Google Chrome.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: no
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don't think so, just that I'm not real computer savy.
Submitted: 7 months ago.
Category: Computer
Expert:  Sudipto replied 7 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 7 months ago.

Which version of Windows do you use?

Customer: replied 7 months ago.
Windows 7
Expert:  Sudipto replied 7 months ago.

Is it a program which you have downloaded or you use it from the browser?

Customer: replied 7 months ago.
I don't know.
Expert:  Sudipto replied 7 months ago.

Do you want to use Remote support?