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I am stuck with preparing automatic repair toshiba satelite.

Customer Question
I am stuck with...

I am stuck with preparing automatic repair toshiba satelite

Technician's Assistant: What device or product does this involve?

Toshiba satelite p55t-a5202

Technician's Assistant: What Toshiba model do you have? And the Operating System (OS)?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started this morning, screen was frozen. so powered off and toshiba logo appeared. i have tried power off and 0, then selected yes to recover, but black screen persists. i have tried recovery disk 1 boot too.

Submitted: 3 months ago.Category: Computer
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Answered in 3 minutes by:
3/31/2018
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago
Mohammad Hossain
Category: Computer
Satisfied Customers: 26
Experience: SharePoint Administrator at US Pain & Spine Institute
Verified

Hi, my name is***** and I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

Would you please hold the power button to shut the Laptop completely.

Then restart with pressing F8 to go safe mode.

Please let me know if you have any question.

Thank you,

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Customer reply replied 3 months ago
ok
what key is f8 - FN + 8 ?
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

no ony f8 on top , same row as esc

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

It called function 8

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Customer reply replied 3 months ago
preparing automatic repair again. i will try f8 again
Customer reply replied 3 months ago
Your PC ran into a problem and needs to restart. we'll restart it for you.
Customer reply replied 3 months ago
are you still there ?
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

If you have continue issue to recover then it could your hardware issue.

Mostly it happens if you hard drive went bad.

I will suggest to take the computer to local computer shop.

Here is the link to go to safe mode and choose repair your computer.

https://www.lostwindowspassword.com/windows-10/enable-f8-safe-mode-in-windows-10-boot-menu.html

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

If you able to go " Repair your computer"

You should be able to do factory reset the laptop.

Let me know if you have any question.

Thank you

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