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I turned on start button and volume at the same time for…

Customer Question
I turned on start...

I turned on start button and volume at the same time for several seconds and the phone reset. I do not know my Goggle sign-on and password. Can you help me reset my device or reset it on your end??

Technician's Assistant: When were you last able to use your phone?

On 3-29.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do I contact them?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

No, thank you!

Submitted: 4 months ago.Category: Computer
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Answered in 1 hour by:
3/31/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,616
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

To discover your Google sign-in and password, enter your phone number at

https://accounts.google.com/signin/recovery

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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