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I just purchased a used surface 3, & I can't get in to

Customer Question
I just purchased a...

I just purchased a used surface 3, & I can't get in to change the surface info so I can use the surface

Technician's Assistant: What device or product does this involve?

I cannot get into a surface 3 I bought used,

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Surface 3, Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I can't get into a used surface 3 I just purchased

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have already told u my problem 5 times

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/31/2018
Tech Support Specialist: John, Computer Support Specialist replied 3 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

When you say you cannot get in do you mean you cannot sign in to windows 10 using a password?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Tech Support Specialist: John, Computer Support Specialist replied 3 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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