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Technician wipe my computer and now I'm trying to recover my…

Customer Question
Technician wipe my computer...

Technician wipe my computer and now I'm trying to recover my account to use MS Word. Can't do it?

Technician's Assistant: What device or product does this involve?

My PC

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Touchsmart 310 PC

Technician's Assistant: What Operating System (OS) are you running on your TouchSmart?

Windows 10

Technician's Assistant: What have you tried so far with your TouchSmart? Have you installed any updates recently?

Mmm That might be the reason. I was running windows 8 before the Technician did a clean up, the he reinstalled the PC with windows 10.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, but carry on.

Submitted: 3 months ago.Category: Computer
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Answered in 29 minutes by:
3/31/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,086
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can I remote onto your Machine and have a look at your problem?

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Customer reply replied 3 months ago
go ahead
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago

Okay, let me know when you are ready for remote support.

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