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My blocked sender at bigpond is full How do I cancel all or…

Customer Question
My blocked sender at...

My blocked sender at bigpond is full***@******.*** How do I cancel all or increase the capacity. It is full of span emails. Can I increase spam setting

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone tablet ipad and mobile. block senders through my tablett

Technician's Assistant: What troubleshooting have you tried?

Tried

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Tried trouble shooting through group but to know avail

Submitted: 3 months ago.Category: Computer
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Answered in 1 hour by:
3/31/2018
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
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Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

r u there?

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

You have two options.

1) Do a little house-cleaning, you can claw back space. Go online and cull old and redundant mail, delete and then delete from the delete folder, to gain space.

2) Customers on the original BigPond mail platform (with 1GB storage limit) can access their mailboxes and delete emails using this link: http://webmail.bigpond.com/webedge/do/oldlogin

Make sure you empty the Trash and sent folders too.

If you are looking to increase your mailbox, this can be done by migrating to the new mail platform hosted by Microsoft using this link: http://www.telstra.com.au/internet/home-broadband/broadband-extras/#tab-bigpond-email

From memory, Outlook.com accounts currently offer 5GB storage limit.

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

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