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Sorry, I was looking for help with my tablet... SM-T550 and…

Customer Question
Sorry, I was looking...

Sorry, I was looking for help with my tablet...

Technician's Assistant: What's the model of your device? How old is it?

SM-T550 and a few years...I can't get into it after the last upgrade because I've forgotten my swipe code

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Im using an apple device to find out what to do...is that ok?

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/31/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,007
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

At the very beginning switchoff the tablet by using the Power key. After that, press and hold together Volume Up + Home + Power button for a few seconds. Release held keys when the Samsung Logo appears on the screen. Select "wipe data / factory reset" by using Volume buttons to navigate and Power button to confirm.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

This will erase all you stored date on the tablet.

Factory reset is the only way to get the Tab working again.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

Please take a moment to click on the stars located on the top of this chat page to rate my service.
You may click on the response/reply button to continue if you need anymore assistance.
Thank you for your interest in Just Answer.

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Customer reply replied 4 months ago
It's kind of hard to turn off when you need the swipe code to do it
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

push and hold down the power button for 20 seconds.

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Customer reply replied 4 months ago
Not working! Do not charge me! And please delete my information.
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