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I cannot access my hotmail account. I have a mobile phone.

Customer Question
I cannot access my...

I cannot access my hotmail account

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a mobile phone. (###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don,t know my password ***** it.

Submitted: 4 months ago.Category: Computer
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Answered in 3 hours by:
3/31/2018
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is***** the following to reset your email password:

Click on the following link to open the password ***** web page:

click here

Select the reason you cannot sign in and click Next.
Enter the account email address you're trying to recover.
Enter the characters displayed on the screen, then click Next.

If you have security info on your account, you will receive a one-time code to the alternate phone number or email address on your account. Once you receive the code, enter the code on the next screen, and then enter a new password.

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Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Hello,

Do you still need assistance?

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David L
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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