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I am trying to checkout and the password I always use is…

Customer Question
I am trying to...

I am trying to checkout and the password ***** always use is invalid. Have had several codes to change my password ***** and every time I put the in it is invalid. I have never had a problem before.

Technician's Assistant: What device or product does this involve?

HP computer

Technician's Assistant: What HP product do you have?

HP pavilion Touch smart 23 inches. It is a all-in-one.

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Microsoft?

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Yes.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just wnt to order the things I need from Amazon.

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
This is for my Amazon Prime account.
Answered in 1 hour by:
3/31/2018
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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