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I purchased 2 electronic copies of win zip 222 pro edition…

Customer Question
I purchased 2 electronic...

I purchased 2 electronic copies of win zip 222 pro edition (upgrade) on 28 March 2018.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I could not get past the registration page as it kept giving me an error message that the information was not correct. What do I do now?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

Tower computer is a MSI and operating system is Windown 7 Pro.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Lap top is a Dell running windows 10 Pro.

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/30/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Are you activating it using the license information sent to you in your email?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Can we do a remote session so i can check this directly?

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Customer reply replied 3 months ago
why am I having to pay money for assistance for a produce I purchased in good faith that was going to be easy to install? It appears that it will be easer to cancel my order an look elsewhere
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

I am not from WinZip. I am an independent technician assisting you with a third party product which is why you are paying.

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