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I am trying to get on Google on my cell phone to download…

Customer Question
I am trying to...

I am trying to get on Google on my cell phone to download the MLB atbat app. However, I cannot open my google account. I have changed my password ***** times today but still can't open my account. Can someone call me and walk be through the process? jACK

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

NOT SURE WHAT YOU MEAN BY "yOUR NETWORK:.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

YES. i HAVE ATT ROUTER.

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/30/2018
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

hi, have you been locked by the apple after so many tries?

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

r u there with me?

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Customer reply replied 3 months ago
WHAT DO YOU MEAN "LOCKED BY THE APPLE". i HAVE AN ANDROID (SAMSUNG) PHONE.
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

they sometimes lock ur account after so many failed tries. did u get a message telling you that?

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Customer reply replied 3 months ago
nO. Each time I changed my google account password ***** tried it I got a message asking me to try a new password. I have received no lock out message
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

I think you are doing something wrong. what is your appleid?

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

are u using ur phone now or the computer?

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Customer reply replied 3 months ago
Why do you keep referring to "apple", I don't have an apple phone.
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

I'm sorry that was not ur message. have u tried to resety?

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

reset ur password...

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Customer reply replied 3 months ago
I have tried to reset my google.com password ***** times today but when I try the new password ***** keeps asking me for a new password.
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

I can you how you could be confused. Those message do not belong to you so please forget all refences to apple. what is ur userid for google

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Customer reply replied 3 months ago
it is my e-mail address:***@******.***
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

what do u think ur password ***** be?

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Customer reply replied 3 months ago
The last one I changed to is: Tex195455
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

can u tell me why u used juno account with google?

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Customer reply replied 3 months ago
that is the user name I originally put in to open that google account
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

do u have an account with google. if u do I need that email address.

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Customer reply replied 3 months ago
I just gave it to you:***@******.***
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

when u did I asked u a question about. so, please... if you have a google account why do u used a juno email address for it. are u trying to reach juno, or gmail b google?

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Customer reply replied 3 months ago
Michael, clearly you cannot help me. Do you know of a Customer Service phone number for Google?
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

google does not have a phone number that they publish. may I have ur first and lastname associated with this account?

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Customer reply replied 3 months ago
John Wiltrakis
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

thank you

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

I just checked with google. they do not have an account for anybody with ur email address and name. do u want to go about it a different way. So what makes u think I cannot help you. I have been doing this for only 25 years?

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Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

if u work with me i may be able to help you.

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Customer reply replied 3 months ago
We are not communicating well. Thanks anyway. I am signing off.
Tech Support Specialist: Michael, Computer Software Engineer replied 3 months ago

when was the last time that u used this account with google?

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Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,953
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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