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My lenovo sl510 is locked on startup screen, lenovo sl510, i…

Customer Question
My lenovo sl510 is...

My lenovo sl510 is locked on startup screen

Technician's Assistant: What device or product does this involve?

Lenovo sl510

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

I dont know

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It just happened for the first time

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
I was told my wait was 8 minutes. I has been 15.
Answered in 20 minutes by:
3/30/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,595
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are there any error messages?

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Customer reply replied 4 months ago
no
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Have you tried powering it off?

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Customer reply replied 4 months ago
I dont think you can. it is locked up on the screen that says thinkpad. It can not open
Customer reply replied 4 months ago
many times
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Please disregard the Premium Service popup. That is auto-generated.

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Does your model have a removable battery?

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Customer reply replied 4 months ago
I have tried removing the battery
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Disconnect the AC power if connected and remove the battery. Press and hold the power button for 30 seconds then reapply power and see if it will start normally.

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Customer reply replied 4 months ago
It didn't work
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

It may also be located along either side with an upside down curved arrow indicating the location. If it is on the side, you may see just a pin hole.

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Customer reply replied 4 months ago
i cant find it. I have a think vantage blue button
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

To access the Rescue and Recovery workspace, turn on the computer; then, while the “To interrupt normal startup, press the ThinkVantage blue button” message is displayed at the lower-left of the screen, press the ThinkVantage blue button. The Rescue and Recovery screen opens and you can proceed from there.

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Customer reply replied 4 months ago
nothing is happening when i press the think vantage blue button
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

You powered your computer off first, correct?

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Customer reply replied 4 months ago
twice
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

And you were not able to interrupt the startup by pressing the blue button?

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Try again only this time press and hold the blue button as the computer is starting up.

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Customer reply replied 4 months ago
I tried a few times. It is not working
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Okay then one more thing to try. Disconnect all power and press and hold the power button for 30 seconds, but this time let it set for about 10 minutes or so after releasing the power button. Let me know what happens.

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Customer reply replied 4 months ago
i tried it after about 15 minutes. it still doesn't start up
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

My apologies for the delay. How old is your laptop?

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Customer reply replied 4 months ago
7-10 years old.
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Since all of the recovery efforts have not been successful, there is a good possibility your hard drive has failed. You might want to consider looking for a new laptop.

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Dan, Computer Support Specialist
Category: Computer
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