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It says pc ran into a problem and needs to restart ...says…

Customer Question
It says pc ran...

It says pc ran into a problem and needs to restart ...says we will restart for you preparing auto repair..but seems stuck in this cycle.....thoughts?

Technician's Assistant: What device or product does this involve?

Lenovayoga 2 pro

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenova

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Model name 20266

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Stop code: PAGE_FAULT_IN_NONPAGE_AREA
Customer reply replied 3 months ago
What failed:NTFS.sys
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 minutes by:
3/30/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,353
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

You will need to recover the operating system using recovery discs.

Do you have the recovery discs available?

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Customer reply replied 3 months ago
No
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

Ok, then you can create them using another Windows 10 computer:

https://support.microsoft.com/help/4026852/windows-create-a-recovery-drive

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Customer reply replied 3 months ago
This has not helped my problem
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Please let me know what further help you require?
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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

I haven't heard back from you yet - is this problem now resolved?

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