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Its a mess i need online mending, dell 17" 7010 and windows…

Customer Question
Its a mess i...

Its a mess i need online mending

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell 17" 7010 and windows 7 i think

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Im 70 and not i.t. savvy

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just clean it up please and get it fast, its acting like me ... 70 yrs old ;-)

Submitted: 3 months ago.Category: Computer
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Answered in 14 minutes by:
3/30/2018
Tech Support Specialist: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 724
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. If you need a computer cleanup, just request the remote service, for an additional fee. If you are having a specific issue you need resolved, just send the details and I can try to send a solution.

Regards,

Sheri-Expert

Ask Your Own Computer Question
Customer reply replied 3 months ago
I'm furious that I paid £5 and was directed to an i-tunes only members site. I needed help with my laptop not a disco night. Keep the money you took off me, buy yourself a coffee.
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 3 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 719
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

This is not an iTunes only member website and I can certainly help to speed up your computer. Please let me know when you are ready

Ask Your Own Computer Question
Customer reply replied 3 months ago
Never mind bud, ur company took money off me and did NOTHING
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 3 months ago

I'd be happy to help you out today if you still wanted assistance. If not, I can submit a refund request for you. Please let me know which you prefer

Ask Your Own Computer Question
Customer reply replied 3 months ago
No it's OK, buy urself a coffee and stop bothering me
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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